Roster of Care in NDIS Explained: A Complete Guide
If you’re applying for or reviewing NDIS Supported Independent Living funding, you’ll likely be asked for a Roster of Care. This is a required document in SIL applications, yet many families are unsure what it needs to include or who is responsible for completing it. This guide explains what the Roster of Care NDIS template requires, how it’s completed, and how it’s submitted as part of a SIL application.
What the Roster of Care Is Used For
coverage by time of day, staffing ratios, overnight arrangements and routine support activities.
For NDIS Supported Independent Living (SIL), the roster allows the NDIA to review how support hours are structured in practice, rather than relying on high-level descriptions alone
How the Roster Is Used in SIL Funding Applications
A Roster of Care is included as supporting documentation during a SIL funding application or plan review.
It helps by:
Providing a clear breakdown of support hours
Showing how staffing aligns with daily routines
Supporting planning conversations with practical detail
The roster sits alongside assessments, reports and planning goals as part of the overall funding review.
NOTE: SIL funding is generally considered at different levels, depending on the participant’s needs and circumstances. These are commonly described as Level 1, Level 2, or Specialist support. The Roster of Care helps show how support hours are structured, while the funding level itself is determined by the NDIA based on the full set of information provided.
Who Completes the Roster of Care?
The Roster of Care is completed by the SIL service provider, as they manage staffing arrangements and understand how supports operate across the household.
The provider works with:
The participant
Their support coordinator
Family members or nominees, where relevant
At ONCALL, we prepare the Roster of Care documentation on behalf of participants applying for or reviewing SIL funding. We manage the process from start to submission, while keeping participants involved and informed.
What the Roster of Care NDIS Template Includes
The Roster of Care is completed using a structured template, usually in spreadsheet format. It captures how support is delivered across a typical week.
The template includes:
Provider details, including provider name, ABN, NDIS registration number and the SIL property address
Household details, such as the maximum number of support staff at the residence at any one time
Participant details, including name, NDIS number (where applicable), support needs level, price level and all residents in the household
Staffing ratios, including 1:1 and shared support arrangements such as 1:2 or 1:3
Weekly support schedule, set out in 30-minute time blocks across day, evening and overnight periods
Overnight support types, including sleepovers or active night shifts
Routine support activities, such as personal care, meal preparation, household tasks and community access
Notes and adjustments, covering appointments, transport, handovers, shared support calculations and other details relevant to NDIA review
This structure allows support hours and staffing arrangements to be reviewed clearly across a full week.
Accurately accounting for staff handovers, crossover shifts and shared support calculations ensures the total hours reflect how support is delivered in the home. The roster should match the assessments and reports submitted with the application, so the documentation tells one clear, consistent story.
What Happens After the Roster Is Completed
Once finalised, the Roster of Care is submitted to the NDIA. This may be done directly or via the participant’s support coordinator.
Before submission, the participant or their nominee should review and agree to the proposed supports. Their approval is a required part of the process.
How ONCALL Supports This Process
Preparing a Roster of Care requires accuracy, coordination and a strong understanding of SIL operations. At ONCALL, we manage this process on behalf of participants and families.
Our support includes:
Completing the Roster of Care template accurately
Coordinating input from participants and support coordinators
Ensuring staffing ratios and support hours reflect actual support delivery
Reviewing documentation before submission
Because we deliver SIL and in-home supports, we understand how rosters operate in day-to-day practice. This allows us to prepare documentation that meets NDIA requirements while reflecting real living arrangements.
You can learn more about our NDIS Supported Independent Living services, explore our NDIS Information hub, or speak with our team via our Contact Us page.