NDIS Support Coordination

Our specialised support sets you up for long-term confidence and independence.

We help NDIS participants understand their plan, connect with the right providers and take greater control of their supports at every stage of their journey. Speak with our team today to get started.

Servicing Victoria and South East Queensland

ONCALL provides NDIS support coordination across Victoria and South East Queensland, helping participants connect with local providers, understand their options and access supports that align with their goals.

We know that navigating the NDIS can feel layered and at times overwhelming. Our experienced team works closely with participants, families and support networks to simplify the process — whether support is delivered in person, by phone or online. 

We take the time to understand your priorities before making any connections or recommendations.

For participants wanting a clearer picture of how to use their plan, our NDIS information and guidance resources are a practical starting point. We also provide disability support services in Victoria across a broad range of needs.

What Your Support Coordinator Can Do

Support coordination NDIS funding is designed to help you put your plan into action, and a dedicated ONCALL support coordinator is with you every step of the way. Here's what that looks like in practice:

  • Help you prepare for NDIS plan review meetings and make sense of your funding

  • Navigate your plan, set achievable goals and understand your options

  • Connect you with local providers, community groups and activities that fit your life

  • Assist with referrals, service bookings and provider agreements

  • Work through service-related issues and find practical solutions

  • Monitor your NDIS budget and keep you informed as it's used

  • Offer independent guidance so you stay in control of your own supports

Your coordinator also helps you build the skills to manage your services with more confidence over time.

Match me with a support coordinator

  • You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.

    NDIS Participant

  • I have used other support coordinators in the past for my two sons, however ONCALL support coordination is the best so far. Anh in particular listens to my boy's needs, is professional in her approach, proactive and quick to respond to my messages. Highly recommended.

    Natasha Blackham

  • Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.

    NDIS Participant

  • ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.

    NDIS Support Coordinator

Specialist Support Coordination for Complex Needs

ONCALL provides NDIS specialist support coordination for participants whose situations require a higher level of coordination, problem-solving and collaboration across multiple providers and service systems.

This includes:

  • Crisis planning and risk management

  • Coordinating support across multiple providers or service systems

  • Supporting transitions — changes in housing, health status or living arrangements

  • Working alongside clinicians, guardians or allied health professionals

  • Navigating barriers to accessing the right supports

Specialist support coordination is built for situations where the standard level of coordination isn't enough to keep everything on track. Our team acts as a consistent, reliable point of contact in systems that can often feel fragmented. For participants managing complex disability support services or behaviours of concern, we also work closely with our positive behaviour support team.

Building Confidence With Continuous Collaboration

Effective NDIS support coordination depends on staying connected. Not just at the start, but as goals change, plans are reviewed and life moves forward. 

ONCALL builds strong relationships over time, working closely with participants, families, carers and providers to keep supports coordinated, responsive and aligned with what each person actually needs. We check in regularly, respond to shifting circumstances and stay in contact with your providers to make sure nothing falls through the cracks. You'll always have a clear point of contact and a team that already knows your situation.

For a full picture of how we work, read our participant rights and responsibilities or learn more about ONCALL's person-centred approach to disability and community support.

About ONCALL

ONCALL is a trusted provider of disability and community support services, helping NDIS participants and families access practical, person-centred support that promotes independence, confidence and wellbeing. With offices across Victoria and Queensland, we're embedded in the communities we serve. Our work is grounded in respect, real-world experience and a genuine understanding of what families go through.

We work with participants, families, carers, service providers and communities across a broad range of needs and circumstances. Learn more about ONCALL and what drives the way we work, or review our safeguarding commitment to understand the standards we hold ourselves to.

Frequently Asked Questions

  • NDIS support coordination is a funded support that helps participants understand their NDIS plan, connect with providers and build the skills to manage their supports more independently over time. A support coordinator works with you, your family and your care network to make sure the right services are in place and working together.

  • Standard support coordination helps participants navigate their plan, connect with providers and manage day-to-day coordination. NDIS specialist support coordination is for participants with more complex needs — situations involving multiple service systems, crisis management, significant barriers to access or coordination across health, housing and community services.

  • No. Your support coordinator is there to inform, guide and connect — not to make decisions for you. The goal of support coordination NDIS funding is to build your confidence and capacity to manage your own supports, with as much or as little assistance as you need at any given time.

  • Yes. Preparing for a plan review is one of the core things a support coordinator can help with. They can help you gather evidence, document your progress against goals, identify gaps in your current plan and communicate your needs clearly to the NDIA ahead of your review meeting.

Make an ONCALL referral today!

Fill out the form below or call the friendly team today.

VIC: 03 9896 2468

QLD: 07 3817 8700