NDIS Support Coordination

Our specialised support sets you up for long-term peace and independence.

Servicing Victoria and South East Queensland

At ONCALL, we understand that NDIS support coordination is about more than matching services to a plan. It’s about building confidence, creating options and walking alongside you as life changes.

Our experienced team works closely with individuals, families and support networks to simplify complex systems and remove the stress from planning. For ongoing support and specialist coordination, we take the time to understand your needs and priorities.

Through a flexible, person-centred approach, we help create meaningful connections and guide you towards the outcomes that matter most, without the overwhelm.

What Your Support Coordinator Can Do

A dedicated ONCALL Support Coordinator can:

  • Help you prepare for Plan Review meetings and make sense of the NDIS

  • Support you in navigating your plan and setting achievable goals

  • Connect you with local providers, activities and community groups

  • Assist with referrals, service bookings and provider agreements

  • Troubleshoot service-related issues and offer practical solutions

  • Monitor your NDIS budget and help you make informed decisions

  • Offer independent advice so you have full control over your supports

We make it easier to manage your plan and take action when things feel unclear or off track. Every step is handled with care, communication and a strong focus on what works best for you.

  • You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.

    NDIS Participant

  • I have used other support coordinators in the past for my two sons, however ONCALL support coordination is the best so far. Anh in particular listens to my boy's needs, is professional in her approach, proactive and quick to respond to my messages. Highly recommended.

    Natasha Blackham

  • Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.

    NDIS Participant

  • ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.

    NDIS Support Coordinator

Specialist Support Coordination for Complex Needs

Some situations require a deeper level of coordination and support. Our NDIS specialist support coordination team is equipped to manage more complex needs, working collaboratively with all members of your care network.

This includes:

  • Crisis planning and risk management

  • Coordinating multiple providers or service systems

  • Supporting transitions, such as changes in housing or health status

  • Working alongside clinicians, guardians or allied health professionals

We’re there when challenges arise, acting as a reliable point of contact and a consistent presence in what can often be a fragmented system.

Building Confidence With Continuous Collaboration

Support doesn’t stop after a connection is made. ONCALL builds strong relationships over time, creating a support structure that evolves with you.

Our approach is proactive—we check in, respond to changing needs, and stay in touch with your providers to make sure everything stays on course. You’ll always know who to call when you need to talk it through.

About ONCALL

ONCALL Group Australia is a leading provider of staffing, support coordination and disability and child and family services. With offices across Victoria and Queensland, we’re deeply embedded in the communities we serve. Our work is underpinned by respect, understanding and real-world experience in disability services.

Frequently Asked Questions

  • It’s a service designed to help participants manage their NDIS plan, connect with the right providers and build the skills to coordinate support independently over time.

  • Participants facing complex barriers, such as health challenges or multiple service systems, may benefit from targeted specialist coordination.

  • We prepare documentation, clarify your goals, and support you in communicating your needs confidently to the NDIS or Local Area Coordinator.

  • We provide support coordination throughout Victoria and South East Queensland, with local knowledge and networks to support you effectively.

  • We take the time to understand your situation, provide consistent points of contact, and approach coordination with both compassion and expertise.

Make an ONCALL referral today!

Fill out the form below or call the friendly team today.

VIC: 03 9896 2468

QLD: 07 3817 8700