NDIS Community Participation and Individual Services with ONCALL

We support NDIS participants to get out into the community, take part in activities that matter to them and build the kind of connections that come from being genuinely involved in everyday life. Enquire with our team today!

What Is NDIS Community Participation?

NDIS community participation is funded support that helps participants take part in everyday life outside the home. That covers social and recreational activities, local events, community programs, educational opportunities, appointments, errands and anything else that connects to your personal goals and interests.

What's included in your support depends on your NDIS plan, your goals and the level of assistance you need. NDIS social and community participation can be funded under Core Supports, while some capacity-building activities sit under a separate budget. Your support coordinator can help clarify what's available to you.

If you've been wondering how to get more out of your community and your plan, this is the right place to start!

A caregiver helps a smiling woman in a wheelchair near a black van, while two men and another wheelchair user are in the background.

Who Can Benefit from Community Participation Support?

Community participation support works for a wide range of participants:

  • People who want to stay socially connected

  • People building independence

  • People looking to access local activities

  • People who simply want consistent, reliable support outside the home

We work with participants across different routines, communication styles, mobility needs and personal goals. Some are building new social connections from the ground up. Others want help maintaining existing ones. Some are working toward employment or education. There's no single profile.

Families, carers, guardians and support coordinators are all welcome to enquire and make referrals on a participant's behalf. If you're researching options for someone you support, our team can walk you through what NDIS individual support services involve and how we approach matching.

Making Outings Easy

Getting out into the community goes well beyond transport and appointments. Our NDIS community access support is about the conversations you have, the friendships you build and the confidence that grows when you're regularly part of something.

Whatever your interest (sport, arts, local groups or simply exploring your neighbourhood), our support workers come prepared to engage with it alongside you. 

Community participation under the NDIS is also a real opportunity to develop skills you use every day: navigating public transport, managing money on outings, building social confidence and connecting with people who share your interests. Each outing can be a step toward greater independence, and we're right there with you as you take it.

Supporting You Outside the Home Looks Like

Community participation under the NDIS can include everyday routines, social outings, skill-building opportunities and support to stay connected. Here's a practical look at what we help with:

Staying Connected

Spend time with the people who matter to you. Catching up with friends and family, joining community groups or attending local events all contribute to your social confidence and sense of belonging.

Staying Healthy

We support you to get active in ways that feel good to you. Swimming, gym sessions, walking groups or any activity that keeps you moving.

Enjoying Holidays

Short breaks or bigger adventures, we can help you plan, book and travel. A travel companion can be arranged to support you along the way, so your plans stay on track.

Getting Transport

We help you and your family get to appointments, school, day programs and activities by arranging and providing reliable transport when and where you need it.

Daily Activities

Shopping, banking and everyday errands are part of life. We support you through them and also help you get to work, group programs, education and hobbies as part of your routine.

Our Clinical Framework: We've Got You Covered, 24/7

Your health and welfare are our highest priority. We hold ourselves to audited quality standards and operate a clinical governance structure that keeps person-centred disability support consistent, safe and responsive across every service we provide.

Our team is available around the clock. Every decision is grounded in clear data, accountable leadership and a genuine commitment to your outcomes throughout your time with us.

  • Our leadership team provides direct guidance across all service areas, keeping care quality measurable and outcomes tracked at every level.

  • We work alongside families, carers, government departments and community organisations to keep everyone involved in your care connected and informed.

  • We use Visualcare and other trusted platforms to give our team the tools to respond quickly, track progress and keep communication clear between all parties.

  • Performance is benchmarked against quality standards. We use that data to manage risk, refine our processes and drive better results for participants over time.

  • Every service and operational decision is made with long-term reliability in mind (financially and environmentally) so our support remains available when you need it.

  • With every report and decision backed by data, you and your family can expect clear, consistent communication from our team at all stages.

  • You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.

    NDIS Participant

  • Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.

    NDIS Participant

  • ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.

    NDIS Support Coordinator

Frequently Asked Questions

  • NDIS social and community participation refers to funded support that helps participants take part in activities outside the home: social events, local groups, recreational programs, community activities and more. It's designed to help you stay connected, build confidence and work toward personal goals that involve being part of your community.

  • We look at your interests, goals, communication preferences and personality before recommending a match. The aim is to pair you with someone who genuinely engages with the activities you enjoy — not just someone who shows up. Cultural background and shared interests are both part of how we approach matching.

  • It depends on the activity. Assistance with Social and Community Participation is typically funded under Core Supports in your NDIS plan. Some capacity-building activities, such as developing skills for greater independence, may be funded separately. Your support coordinator can confirm what applies to your specific plan.

  • NDIS individual support services can include social outings, transport to appointments or programs, help with daily errands, recreational activities, support to attend work or education and assistance with community access. The activities are guided by your plan and personal goals.

  • ONCALL manages all backup and replacement arrangements internally. With a workforce of over 2,000 trained support professionals, we can respond quickly to changes and keep your routine on track without you having to source a replacement yourself.

Make an ONCALL Referral Today

Ready to explore NDIS community participation support? Complete the form below and our team will be in touch to talk through your goals, your plan and what comes next.

Participants, families, carers, guardians and support coordinators are all welcome to enquire. We're here to help you understand your options and take the next step with confidence.

VIC: 03 9896 2468

QLD: 07 3817 8700