Support Worker Staffing: Disability and Aged Care Providers

Temporary and casual workforce support, when and where it's needed most.

People are at the heart of every disability and aged care organisation—and dependable staff are key to delivering consistent, quality support.

At ONCALL, we offer flexible workforce solutions to fill staffing gaps at short notice or on a planned basis. Whether it’s for scheduled leave or an urgent shift, our pool of skilled support workers is ready to step in and provide the care your clients depend on.

Our diverse team includes professionals with experience in high physical support, complex behaviours, mental health and child, youth and family services. They’re ready to support your team, your clients and your community.

Focused Support for Disability Services

ONCALL staff meet rigorous standards in training and quality governance. We’re equipped to support clients with disability across various care settings—including complex, emergency and ongoing support.

If you’re responding to a last-minute cancellation or need extra hands for a specialist program, we can mobilise qualified staff quickly to keep services running smoothly.

Our support worker staffing services include:

NDIS Casual Relief Staffing

We supply experienced support staff for short-term cover, even in high-needs or complex care environments.

Agency Staffing

When your team is unexpectedly short-staffed, we can provide fast, dependable relief staffing to ensure continuity of care.

Special Project Staffing

Need extra support for a new program or urgent rollout? We can deploy workers quickly and reliably for time-sensitive tasks.

National Workforce

3,000+

Support workers located in:

  • Victoria

  • New South Wales

  • Queensland 

 

Plans to expand to South Australia in 2024/25*

Support for Young People and Families

Our team has strong experience supporting young people through trauma-informed care. We work closely with children, young people and their families across a range of complex needs and living situations.

ONCALL is a proud provider for the Victorian Government's Department of Families, Fairness and Housing. With a focus on legal compliance, wellbeing and cultural safety, we deliver care that meets professional standards and makes a meaningful impact.

We value cultural identity and community connection—especially for Aboriginal and Torres Strait Islander youth—and embed these values into our daily work.

Child, Youth and Family Staffing Includes:

Out of Home Support

We provide consistent, compassionate care for children and young people in out-of-home placements.

Trauma Informed Practice

All staff are trained in trauma-aware care, with a sound understanding of current legislative frameworks and responsibilities.

Special Project Staffing

We’re ready to meet urgent staffing needs for youth and family projects—planned or emergency.

We follow a robust recruitment process to ensure the people we place are skilled, committed and reliable.

All support workers meet NDIS Worker Screening Check requirements and undergo mandatory training, including:

We never cut corners—your peace of mind and your clients’ wellbeing come first.

Professional, Support-Ready Staff

Our Clinical Framework: Round-the-clock assurance

We provide 24/7 support with high-quality governance, robust systems and a team you can rely on.

  • We support our staff and clients with experienced leadership that drives quality and accountability.

  • Collaboration is key. We value open communication and teamwork with all stakeholders.

  • We’re always looking for practical ways to improve service delivery and efficiency through tools that support care delivery.

  • We use performance data to improve how we operate and how we support our partners.

  • We build sustainable workforce solutions that consider financial and environmental impact.

  • We use reliable information to guide service planning, track outcomes and support transparent decision-making.

What people are saying about ONCALL's Support Workers...

  • ‘’ONCALL provide quality staff at short notice that meet the needs of those we support. They’re customer service is fantastic, and any issues are quickly resolved.’’

    Manager, Melba Support.

  • “ONCALL has always been responsive to our staffing needs at Bayley House. We really appreciate the level of service they provide for us.”

    Manager, Bayley House

  • "One of the best organisation in the Disability sector....the support workers always look after the client with top priority.....love being a part of this group."

    Gaurav, VIC

  • "I am a support worker and feel very supported by head office staff they are very good at matching me up with participants and been with them for many years."

    Kyle, Support Worker VIC

Work with ONCALL Rapid Workforce Solutions today!

Fill out the form below or call the friendly team today.

VIC: 03 9896 2468

QLD: 07 3817 870