Australia’s Responsive Support Worker Agency in Melbourne
Our Rapid Workforce Solutions team connects providers with qualified staff around the clock, and you can request support whenever you need it.
Whether it’s filling last-minute shifts or responding to a sudden increase in demand, our Rapid Workforce Solutions provides trained aged care and disability support staff you can depend on, available day and night.
Here to Help You Stay Supported Through Aged Care Reforms
The Support at Home reforms will bring changes for many providers, including increased referrals and new service expectations. During these transitions, having dependable staffing support helps you maintain stability and continue delivering quality care.
Our surge workforce can assist during periods of higher demand by providing qualified staff who can step in when you need additional coverage.
We can support you with:
Short-term shift cover during busy periods
Assistance while recruiting permanent staff
Experienced aged care professionals for residential and community programs
Flexible workforce options to match changing service needs
If you need responsive staffing during reforms or seasonal demand, you can submit a request through our Rapid Workforce Solutions page for help at any time.
Staff shortages, last-minute cancellations, and compliance pressures can put unnecessary stress on your team, and risk impacting client care.
At Rapid Workforce Solutions, we fill shifts fast, with qualified, ready-to-work staff who fit your service and culture.
When care is on the line, every minute counts.
Shifts filled within minutes
Round-the-clock response
Low cancellations you can rely on
We Make Staffing Simple, Fast, and Dependable.
Our national allocations team operates every day, connecting aged care and disability providers across Victoria, New South Wales, and Queensland with qualified workers, nurses, and care staff.
Why providers choose our service:
Fast fill rates, often within minutes
A dedicated allocations team working 24/7
Consistent reliability and low cancellations
Tailored placements for aged care and disability roles
If you require support at short notice, you can submit a request through our staffing enquiry page for immediate assistance.
Our support worker staffing services include:
NDIS Casual Relief Staffing
We supply experienced support staff for short-term cover, even in high-needs or complex care environments.
Agency Staffing
When your team is unexpectedly short-staffed, we can provide fast, dependable relief staffing to ensure continuity of care.
Special Project Staffing
Need extra support for a new program or urgent rollout? We can deploy workers quickly and reliably for time-sensitive tasks.
Every worker is screened carefully and prepared for a range of environments, from residential care to community-based support. As a leading support worker agency in Melbourne, we focus on selecting individuals who bring both experience and compassion to their roles.
All staff complete mandatory screening and training, including:
NDIS Worker Screening Check
Infection control
Fire safety
Medication support modules
Manual handling
Safe meal support
First aid
CPR
These steps help ensure the workers we place feel confident in their responsibilities and that the people you support receive safe, consistent care.
Professional, Support-Ready Staff
Support for Young People and Families
We provide trauma-informed care for young people and their families, supporting complex needs with safety, respect, and connection.
As a Victorian Government–accredited provider, we meet professional standards while prioritising wellbeing, compliance, and cultural safety.
We honour cultural identity and community, especially for Aboriginal and Torres Strait Islander youth, embedding these values in every interaction.
Child, Youth and Family Staffing Includes:
Out of Home Support
We provide consistent, compassionate care for children and young people in out-of-home placements.
Trauma Informed Practice
All staff are trained in trauma-aware care, with a sound understanding of current legislative frameworks and responsibilities.
Special Project Staffing
We’re ready to meet urgent staffing needs for youth and family projects—planned or emergency.
What people are saying about ONCALL's Support Workers...
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‘’ONCALL provide quality staff at short notice that meet the needs of those we support. They’re customer service is fantastic, and any issues are quickly resolved.’’
Manager, Melba Support.
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“ONCALL has always been responsive to our staffing needs at Bayley House. We really appreciate the level of service they provide for us.”
Manager, Bayley House
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"One of the best organisation in the Disability sector....the support workers always look after the client with top priority.....love being a part of this group."
Gaurav, VIC
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"I am a support worker and feel very supported by head office staff they are very good at matching me up with participants and been with them for many years."
Kyle, Support Worker VIC
Meet the Team
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Gabbie
Business Manager
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Vishal
Allocations Manager
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Omar
Allocations Consultant
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Gaurav
Allocations Consultant
A Pathway for Job Seekers Looking to Make a Difference
If you are considering work in disability or aged care, joining our team can help you build experience at a pace that feels right for you. As a support worker agency, we guide you through onboarding, training, and placement so you feel supported from the beginning.
What you can expect when joining our team:
Flexible shifts suited to your availability
Variety in roles across residential and community settings
Support during onboarding and throughout your placements
Opportunities to build experience that leads to permanent work
If you are exploring new roles, you can visit our job search page to see openings and submit an application.
Frequently Asked Questions
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We aim to respond within minutes. Availability varies, but our 24/7 allocations team prioritises urgent requests.
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All staff complete NDIS Worker Screening Checks, mandatory training, and reference checks before placement.
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You can access flexible work, varied environments, and ongoing training through a reputable support work agency.
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Requirements vary by role, but most positions need a Certificate III or IV in a relevant field, first aid, CPR, and an NDIS Worker Screening Check.
Work with ONCALL Rapid Workforce Solutions Today!
Fill out the form below or call the friendly team today.
VIC: 03 9896 2468
QLD: 07 3817 870