Disability Home Care & NDIS In-Home Support Services

Get help at home from a team that understands daily routines, family expectations and complex support needs.

Browse our services or speak with ONCALL about the assistance you need.

Supported Day-to-Day Living

At ONCALL, we take the time to understand what your household already looks like. That may include morning routines, help with meals, personal care, medication prompts, transport to appointments or support to get out into the community.

Our disability home care services can be arranged for a few hours a week or as part of a more detailed care plan. We also support people with complex needs, where clear communication, trained staff and clinical oversight become especially important.

With more than 30 years of experience, ONCALL brings structure and care to the practical details unique to each family. We keep you informed, check in as needs change and stay accountable for the support being delivered.

What would make daily life easier right now? Our team is ready to discuss your options.

Two women smiling together representing disability support team

Personalised In-Home Support Packages

Our in-home disability support services can help with the parts of the week where an extra pair of hands, a familiar worker or a planned care team can make daily life easier to manage.

Smiling young person representing personalised in-home support services

Post-School Pathways

We support young adults as they build everyday skills such as budgeting, travel planning, health choices and confidence in new routines.

Two women standing back-to-back smiling, against a circular blue background.

Social & Community Engagement

As part of our in-home disability support services, we can also assist participants attending social groups, hobbies, sporting activities and local events.

Woman using powered wheelchair smiling with drink on tray

Complex Support

Our trained team provides disability in-home care, assisting with manual handling, medication management, feeding tubes or palliative care.

Person holding a colourful “Be happy” sign representing positive in-home support services

Creative Expression

We support creative activities such as music, crafts, jewellery making and writing, with any supply costs discussed upfront.

Support worker chatting with wheelchair user during disability support visit

Outdoors & Recreation

We can assist with swimming, nature walks, sport and other outdoor activities, with entry fees or memberships arranged separately where required.

Support worker explaining task to participant in friendly work environment

Help at Home

We assist with personal care, shopping, errands, meal preparation, laundry and household tasks through flexible home care services for disabled Australians who want extra assistance at home.

Person using a wheelchair laughing with an ONCALL support worker

Transition Support

We provide extra help during hospital discharge, WorkCover recovery, TAC recovery and periods where medical management needs closer attention.

Enquire About In-Home Services

Support That Works Around Your Goals

You know what feels right at home. Our disability home care team works alongside you to organise assistance around existing routines and daily responsibilities.

Our Services Include:

  • Personal care and assistance

  • Meal preparation and shopping

  • Household cleaning and laundry

  • Clinical nursing and continence care

  • Transportation to appointments

  • Therapy services

  • Social and community activities

  • Specialist support for complex care

As a registered provider, ONCALL brings experienced staff, clinical oversight and quality checks into the way we deliver support.

Real Stories: Kieran’s Love of Cooking

Kieran first accessed our Help at Home service for assistance with meal preparation. With his support worker, Sharon, beside him, he decided to try making tacos from scratch.

Soon he was preparing salsa, guacamole and seasoned beef with more confidence each week. What started as help with dinner became a new hobby he could enjoy and build on.

Kieran’s name has been changed to protect his privacy.

Person chopping vegetables on cutting board during daily living support activity

Why Choose ONCALL for Disability Home Care?

Choosing a provider means choosing the people who will be welcomed into your home. We take that responsibility seriously, from staff training through to the way we communicate with families.

Adaptability

We review support regularly so care plans stay practical as routines, health needs or family arrangements change.

Empowerment & Support

We help participants build skills through real daily activities, from preparing meals to joining community programs.

Peace of Mind Framework

Our Peace of Mind Framework brings together clinical oversight, regular reviews and clear communication, giving families better visibility over the assistance being provided.

Support worker and woman in a wheelchair sharing a joyful moment while preparing food in a modern kitchen.

Your Wellbeing, Our Expertise

Our home care services for disabled people include support for those living with:

  • Brain and spinal cord injuries

  • Neurological disorders

  • Mental health conditions

  • Developmental delays

  • Palliative and end-of-life care

We also work with families, clinicians and support coordinators when a care plan needs additional input.

Our Specialised Complex Care Services

We provide expert support for individuals experiencing:

  • Neurological Diseases (MND, Parkinson’s, Huntington’s, MS)

  • Acquired Brain Injury & Stroke Recovery

  • Early Onset Dementia

  • Spinal Cord Injuries

  • End-of-Life and Palliative Care

Delivering peace of mind within your own home.

Our Clinical Framework: Peace of Mind Through Quality Care

Reliable 24/7 Support

Through our in-home support NDIS services, we follow audited quality standards and clear reporting processes to help keep care safe, consistent and accountable.

  • Our leadership team supports staff with guidance, training and oversight across service delivery.

  • We keep families, healthcare professionals and support coordinators informed so everyone understands the care being provided.

  • We use practical systems that help our team coordinate care, record updates and respond when assistance requirements change.

  • We review services, staff performance and care processes so we can identify where assistance can be strengthened.

  • We use clear records and responsible planning to support long-term service quality.

  • Accurate notes, reporting and reviews help families understand what has happened, what has changed and what may need attention next.

  • You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL.

    NDIS Participant

  • From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!

    Malalay - Mental Health Practitioner

    Mind Australia

  • Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional.

    NDIS Participant

  • ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing.

    NDIS Support Coordinator

Frequently Asked Questions

  • Our home care services for disabled participants can include personal care, meal preparation, household tasks, transport, community participation and assistance with daily routines. We also provide more specialised support for people with complex care requirements. Services are arranged around individual circumstances, funding and the level of assistance required.

  • Many participants access disability in-home care through their NDIS plan. Funding may cover assistance with daily living, community participation and other approved supports. If you're unsure what funding is available or where a service may fit within your plan, our team can help explain your options and next steps.

  • We understand how important the relationship between a participant and a support worker can be. Wherever possible, we consider preferences, personalities, interests and support requirements when matching staff. Building familiarity over time can help create a more comfortable experience for everyone involved.

  • If your regular support worker is unavailable, we'll work to arrange a suitable replacement and keep you informed throughout the process. Our team carefully considers support requirements and existing routines when organising alternative staff so services can continue with minimal disruption.

  • Yes. ONCALL provides in-home disability support across a range of service arrangements, including overnight and around-the-clock care where required. Our team can discuss your circumstances and recommend a level of support that aligns with your needs and available funding.

Interested in ONCALL’s In Home Services? Make a referral today!

Fill out the form below or call the friendly team today.

VIC: 03 9896 2468

QLD: 07 3817 8700

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