Peace starts with home support

Easy day to day living is our priority.

ONCALL understands wellbeing is about feeling confident you have the right supports.

That’s why we take the time to get to know you and your families.

We’ll work together on daily tasks, home management, medicine management, nutrition needs and social activities to create a support strategy to give you peace of mind.

Supporting you at Home looks like:

Shopping & Admin

Shop for groceries, clothing, and other essential goods, paying bills, managing banking and prescriptions, and organising medical and health-related appointments.

General Household Duties

Assistance with household maintenance including general cleaning, washing, ironing, linen changes, bed making, general tidying of spaces. We also offer feeding and caring for pets.

Medication Management

Real time end-to-end management using innovative technologies for greater safety and quality. Access our specially developed clinical supervision and quality framework strategies.

Personal Care

Compassionate and individualised personal care, tailored to meet the specific needs of individuals with disabilities, to enhance independence and wellbeing.

Meals

Making nutritious meals planned with your unique dietary requirements. We’ll shop, pick and cook for your choice, control and enjoyment.

When you become a client of ONCALL you will have access to the…

Peace of Mind Framework

The Framework, offers a personalised approach to supporting you. It’s a 5-stage process outlining our commitment to walk alongside you on your path to connection, progress and wellbeing. The framework helps us to understands the challenges you may face and helps you discover your strengths and aspirations… and what really drives you.

Delivering peace of mind within your own home.

Our Clinical Framework:
We’ve got you covered, 24/7

Your health and welfare are our highest priority.

We operate to clear and transparent  audited quality standards, employ cutting-edge training and revolutionary technologies to lead in clinical service excellence.

  • Be accountable for providing effective guidance & direction to ensure the delivery of high-quality care and improve outcomes

  • We are committed to uphold collaborative relationships with all relevant stakeholders to ensure shared responsibilities, knowledge sharing, and joint decision making

  • We continuously seek opportunities to ensure the client has access to improved care through innovation and technology.

  • Performance management and progress is benchmarked and used to manage risk and drive improvement.

  • We actively ensure organisational priorities are financially and environmentally sustainable

  • Robust data is used to inform decision making. All reporting, reviews and decision making in underpinned by transparency and accuracy driven by robust data

  • “From what I can see and talking with Ruby, ONCALL has been amazing, the support workers so far have been so lovely, and they are adaptable to the times Ruby wants. I am very very impressed, no need with the other organisations at this stage!"

    Malalay - Mental Health Practitioner

    Mind Australia

  • "Since I have been with NDIS, ONCALL has definitely been the best all-round for support workers and are the most professional."

    NDIS Participant

  • "ONCALL staff have done an admirable job working around difficult COVID restrictions in Victoria and are to be congratulated for their efforts around these trying circumstances which remain ongoing."

    NDIS Support Coordinator

  • "You always hear the complaints and never the compliments, my staff are all good eggs, they are professional and kind. I trust anyone that you send because I trust ONCALL."

    NDIS Participant

Learn more about how ONCALL’s Support At Home can help you

Call our friendly team now on 1300 962 468
or fill out the form below.

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