Emergency Replacement Support Workers for NDIS Support

We provide Emergency Replacement Support Workers for NDIS Support through our Casual Staff Services. 

In addition to ONCALL providing support workers for regular and planned NDIS 1:1 support, we can also assist with emergency replacement support workers. This service helps to fill one-off or ad-hoc shifts at very short notice.

We are receiving increasingly more requests for emergency shift cover from Support Coordinators. This is often the case when a participant’s regular support has fallen through and they require us to help cover these gaps in support.

If your participant is having their support cancelled at the last minute or is experiencing difficulties obtaining support, ONCALL can assist with providing skilled and qualified emergency replacement support workers.

With our 1,700-strong support staff and 24/7 Allocations team, we provide support for:

• Daily Personal Activities – including personal care, meal assistance, exercise and manual handling

• Community Access and Participation

• Domestic Cleaning

• Travel/Transport Arrangements – general or activity-based transport.

A Super-fast Intake Process
We have implemented a super-fast Emergency Intake process which can be completed over the phone in 5 minutes. We capture the support needs, any behaviours/risks we need to be aware of, medication needs and the shift details and requirements. That’s all. Once we have this information, we go ahead and book an emergency replacement support worker.

This service is available to any participant with either a Plan Managed or Self-Managed NDIS plan regardless of whether they have used ONCALL before or not.

Don’t leave your participant without the supports they require
Call our specialist allocations team now on 9896 2468 to discuss your emergency backfill requirements. We are available 24 hours a day, 7 days a week, and committed to supporting you in any way we can.