What Happens When Support Goes Right?
You’re constantly balancing competing priorities, managing plans, updating reports, and trying to find the right supports that actually deliver on your client's needs.
Too often, in-home services fall short with inconsistent communication, unreliable support, and a lack of goal alignment.
When the right support isn’t in place, participants can lose confidence, connection, and progress, and support coordinators are left managing crises, burnout, and wasted funding.
But what happens when support goes right? When it goes above and beyond to deliver real results?
Meet *Jeff one of our amazing clients.
Client's identity has been changed for privacy.
How it Started
When we first met Jeff, he was unmotivated and deteriorating both mentally and physically. He was slowly gaining weight, losing fitness, and lacked direction in life, as well as support that genuinely cared.
Jeff didn’t get out or socialise, didn’t consistently engage in sports, and spent most of his days at home.
None of this was his fault, he simply lacked a reliable support team that focused on his needs and goals, and communicated consistently.
Where is Jeff Today?
Today, Jeff is a completely different person, both mentally and physically.
Now Jeff:
Attends regular soccer practice, staying active and doing what he loves.
Volunteered at a local dog groomer, learning about and caring for animals.
He attends weekly swimming sessions and works out at the gym to stay strong and confident. He has lost a lot of weight and looks healthy and happy.
Enjoys social events and spending time with close friends.
Helps with meal planning and grocery shopping, excited to choose ingredients for his favourite meals.
Jeff is now living a fulfilling, action-packed life!
Through a detailed plan and close collaboration with his support coordinator and family, we supported Jeff in turning his life around.
This is the difference quality in-home support can make.
Our In-Home Services Include
Personal care & daily living
Cooking, cleaning & grocery shopping
Medication management
Transport & community access
Complex needs support
If your client could benefit from consistent, personalised, goal focused
in-home support, we’d love to work alongside you.
If you have a participant who could benefit from in-home support, contact our friendly intake team via phone or email.
intakeqld@oncall.com.au