The National Disability Insurance Agency (NDIA) is responsible for implementing the NDIS. The agency will better support people with autism as a result of the recent establishment of the Autism Advisory Group. The group will also provide fact-based advice and feedback to the NDIA. It reflects the National Disability Insurance Agency’s commitment to working with key stakeholders as well as experts who support people with autism.

The Australian Achiever Awards measures, recognises and rewards the success of customer service delivery. Established in 1998, the Australian Achiever Awards has been surveying businesses and their customers across Australia. They go directly to the customers and ask for confidential input and feedback. The awards are based on customer feedback.

One of the most overused words in the corporate world is innovation. It’s a rare case when a business can genuinely say that they are truly innovative. Innovation is a new method, idea or product. Unless it’s new, it’s not innovative. Before ONCALL was founded, Anna Fleming started a company called MSSA in 1993. MSSA was the first disability and welfare labour hire agency in Australia. That was an innovation. Anna Fleming went on to create ONCALL in 2005 with the same passion to innovate and improve how disability services were provided.

On January 15 2018, the Client Incident Management Systems (CIMS) went live for all registered DHHS and Victorian registered NDIS providers. The department has developed a new client incident management system that focuses on the safety and wellbeing of clients and applies to all department-funded organisations and Victorian-registered NDIS providers of disability and psychosocial supports.

The DHHS has recently changed the minimum requirements for workers in residential and out-of-home care.

From 1 January 2018, all residential care workers must hold, or be undertaking:

Many people have asked us, what is the NDIS? According to the NDIS website, the National Disability Insurance Scheme is the new way of providing support to Australians living with a disability, their families and carers. This is the biggest change in the disability sector we’ve ever seen.