NDIS Complex Care: What Makes ONCALL’s Clinical Nursing Services Different
When it comes to complex care services, growing with the right support team can make all the difference. At ONCALL, our clinical nursing team doesn’t take a one-size-fits-all approach. We create every support plan around the individual, with safety, comfort and independence in mind.
We support both low and high complex care clients, with experience in conditions such as:
Autism and ADHD
Motor Neurone Disease (MND)
Cerebral Palsy and Brain Injury
Huntington’s Disease
Spinal Cord Injuries
Stroke Recovery
We work alongside you, your support network and family to shape clear, practical steps toward your goals. Each action is mapped and measured to reflect what matters most in your plan. With proven training approaches and up-to-date tools, our Allied Health team stays focused on one key question: how can we improve what we do?
Our Approach to Clinical Training
We believe that quality care starts with well-equipped support workers. That’s why we offer:
Induction Day Skills: Manual handling, first aid, Medication Management, Continence Management
Ongoing Education: Delivered through our in-house clinical educators, ensuring consistent standards
Custom Development Plan: Crisis Prevention and Intervention training to address trauma-informed care needs
This framework empowers our team to respond confidently in high-intensity environments and to support complex behaviours with compassion.
What Is Complex Care and Who Is It For?
Complex care refers to high-level medical or behavioural support for individuals living with multiple health needs or chronic conditions. Services may include:
Enteral feeding support
Tracheostomy or ventilator care
Diabetes and insulin management
Complex wound dressing
Bowel and continence support
Whether the goal is to maintain stability at home, enable community access or reduce hospital stays, our NDIS complex care team is trained to respond to each individual’s situation with precision and empathy.
Step-by-Step: How We Build Your Support Team
Initial Assessment: Our intake team and a qualified clinician meet with the client and their support network to understand the full scope of care needed.
Plan Development: We document health priorities, behavioural considerations and daily routines, creating a practical care framework.
Team Selection: Support workers are handpicked for their skills and alignment with your needs. We don’t rush placements—we get them right.
Competency Checks: Staff are only signed off once they meet our internal competency standards, designed to exceed basic compliance.
Accountability That Builds Confidence
ONCALL stays aligned with the NDIS Practice Standards, ensuring that all care provided is accountable, consistent and respectful. Regular training refreshers and audits allow us to:
Update team competencies annually
Monitor outcomes through feedback and reporting
Ensure that our support reflects current best practices
We understand that for those asking what complex care is, it’s more than a clinical term. It’s a daily experience that deserves high-quality, consistent support.
Need Clinical Nursing Support You Can Rely On?
We’re ready to support you. Whether you require round-the-clock in-home care or part-time nursing assistance, ONCALL’s NDIS complex care team is here to help with respect, kindness and professionalism.
Call: 1300 962 468
Email: intake@oncall.com.au