About ONCALL

ONCALL Group Australia is an integral part of the disability and child and youth services sectors in Melbourne and Brisbane.

We support people with disability through a range of NDIS services that enable them to live life their way at home and in the community.

We also support children and young people within the Child Protection system through a range of accommodation models and support services.

And we help government and community service organisations deliver their vital services, 24 hours a day, every day of the year.

In Melbourne, we are the leading labour hire agency for the Child, Youth and Family Services industry, coordinating over 2,000 casual staff for hundreds of organisations. And in Brisbane, through our partnership with Ablecare, we continue to grow delivering more disability and accommodation services to more people in more places.

This breadth of experience and expertise is not something you often find in a single organisation. It gives us a holistic understanding of the industry and enables us to deliver tailored services to the highest standards.

Read about ONCALL's history

What we stand for

We stand for:

  • Zero tolerance to harm, abuse and neglect
  • Child safety
  • Upholding the human rights of children and adults
  • Promoting independence

We know achieving this is only possible when our organisation is sound, structurally, operationally and culturally. That’s why we strive to maintain agile and efficient systems, to reduce risks and put safeguards in place, and to foster collaboration, accountability and transparency.

Ultimately, we’re here to assist people to live well – and we’ve made it our mission to never let anyone down.

Read more about what we stand for

Our team of support specialists

ONCALL is led by a team of dedicated community service specialists. Our board members and leadership team all have extensive experience working in disability or child and youth support services.

Together, they’ve created a culture of empowerment at ONCALL by providing tools, building systems and guiding our workforce of over 2,000 support professionals to be the best they can be – for themselves and for our clients.

No matter what the role, we go to great lengths to attract and retain people of outstanding character and with the highest professional standards. Because the work we do is as demanding as it is rewarding, and because each and every person we support deserve to be cared for by people who will always be there for them.

Meet our Board and Team

Meet ONCALL National Ambassador, Wendy!

Wendy’s been a part of the ONCALL team for more than 15 years. She’s grown with the company and she’s such a huge part of the business. She has regular input in the business and even holds sessions for new recruits coming into the organisation outlining what it means to be part of the ONCALL family.

“I’m honoured to be the Brand Ambassador for this company, they value their staff and they value their clients, and they value me. Everyone here makes me feel special.”

Learn more about Wendy!
We're an NDIS Registered provider
We’re an NDIS registered provider. That means we’ve been independently assessed and meet all government quality and safety standards, and that our staff abide by the NDIS Code of Conduct.
Registered labour hire provider VIC
Licence number: VICLHL01783
We’re registered with the Victorian Labour Hire Authority and authorised to provide labour hire services.
This assures you that our operations are being overseen by the relevant government body and that our workers have protections from exploitation.
Registered labour hire provider QLD
Licence number: LHL-05535-F3J9T
We’re registered with Labour Hire Licensing Queensland and authorised to provide labour hire services.
This assures you that our operations are being overseen by the relevant government body and that our workers have protections from exploitation.
HDAA certified
HDAA assesses disability service providers to make sure they meet standards that allow them to provide government funded supports. We’ve always passed with flying colours.
Member of the Centre for Excellence in Child & Family Welfare
The centre represents Victorian community services organisations working across child and family services. It supports us to constantly improve our service.
Member of the National Disability Services
As a member, we’re part of a community of sector influencers and part of a collective mission to improve the lives of people with disability.
Member of National Disability Practitioners
National Disability Practitioners is a leading association for disability practitioners, from disability support workers to allied health professionals. It supports us to support others.
Member of the Victorian Chamber of Commerce & Industry
The Victorian Chamber provides workplace relations advice, facilitates communications between industries and individuals, and contributes to our culture of openness.
Member of the Recruitment, Consulting & Staffing Association
The Association keeps us up-to-date with the latest compliance, legislative, business and recruitment industry news, as well as giving us access to important research and statistics.

Accreditations, Certifications & Memberships. We’re in good company.

To give you absolute confidence in the quality of our services, and in the way our employees and leaders conduct themselves, we voluntarily seek out further education, independent oversight and industry standards to meet and beat. Here are some of the accreditations, certifications and memberships that underpin the quality of our work.