Success Stories

Here are just a few stories to demonstrate the range of services we provide and highlight the amazing work of our staff.

More importantly, we love seeing our clients progress and sharing their achievements.
Case study - Client * Andrew picking fruit from produce section in the community October 1, 2021

Identifying strategies to improve a client’s way of life

ONCALL received an urgent request for emergency accommodation and support for participant Wesley, who had found himself with limited options in the peak of COVID. Wesley’s background In late July 2020, ONCALL was approached… Read more Accommodation Disability NDIS ONCALL
Young man with Autism posing for camera infront of rose bushes and white picket fence February 28, 2021

Identifying new accommodation to meet Participant’s changing support needs

Identifying new accommodation to meet Participant’s changing support needs In July 2020, ONCALL received a request to support 33-year-old Andrew*, who required alternate accommodation due to his change in support needs. Andrew’s background In… Read more Accommodation Disability NDIS ONCALL
A teenage boy is frying bacon for a bacon sandwich. His friends are sitting at the kitchen island behind, waiting for their breakfast February 12, 2021

ONCALL providing ongoing care to children and young people

ONCALL assists a young person to develop the confidence to live an independent life In 2016, ONCALL received a request to support 14-year-old Simon*, a client of Child Protection who was placed in a… Read more Disability Out of Home Care
Woman with Down Syndrome and her friend eating ice cream and having fun in a park October 28, 2020

Adapting supports to meet changing family circumstances

Adapting supports to meet changing family circumstances ONCALL received a request to provide 24/7 respite care for Elenor*, a 45-year-old female with down syndrome whose mother could no longer provide primary care. Elenor’s background… Read more Disability NDIS ONCALL
Man smiling leaning against tree September 22, 2020

Supporting a family to ensure their son’s wellbeing through a crisis

Supporting a family to ensure their son’s wellbeing through a crisis ONCALL received a request from a mother who needed support at home for her 29-year-old son, Dylan*, during COVID-19 lockdown. Dylan’s background Dylan… Read more Accommodation Disability NDIS ONCALL
Client Rod cooking breakfast with support from support worker August 2, 2020

ONCALL assists Participant to transition from hospital care into Specialist Disability Accommodation

ONCALL assists Participant with transition from hospital care into Specialist Disability Accommodation ONCALL partnered with Specialist Disability Accommodation provider, Purposed Housing Australia, after receiving a referral from Casey Hospital seeking accommodation for 49-year-old Stephen*…. Read more Accommodation Disability NDIS ONCALL
Mother and daughter at home having a talk at home on couch under window January 19, 2020

ONCALL providing immediate support to families

ONCALL responds to children with disabilities under the age of 18 providing immediate support to families ONCALL recently received a phone call from the Department of Health and Human Services (DHHS) seeking support staff… Read more Accommodation Disability NDIS
Adult Man with Down Syndrom Portrait smiling in a Daycare Center December 26, 2019

Supporting an ageing parent to meet their son’s care needs at home

Supporting an ageing parent to meet their son’s care needs at home ONCALL received a request to provide daily sleepover support for 44-year-old Harrison*, who was diagnosed with Parkinson’s disease and an intellectual disability…. Read more Accommodation Disability NDIS ONCALL

Making a difference in our clients’ lives

My support workers and Client Engagement Consultant are very caring and I am very lucky to have their help.

NDIS Participant

I have just recommended a friend to use your service and she will be engaging ONCALL to provide support workers and manage her son's NDIS plan.

Family member of NDIS Participant

Sincere thanks for the wonderful service your team has provided to all shift requests. On all occasions, the shifts have been backed filled promptly and more often than not, with regular faces. Your team members have been so consistently diligent, kind and so respectful of the residents and the team. You have remarkable recruitment.

ONCALL partner organisation

I love this company! Everyone I deal with in the company is efficient, polite, caring and make me feel valued.

ONCALL Support Worker

It is easy to be part of ONCALL, there are a lot of shifts available and there is great flexibility to fit around study and family commitments.

ONCALL Support Worker

Thank you ONCALL, we really appreciate your contribution and assistance during a COVID-19 situation.

Thank you ONCALL, we really appreciate your contribution and assistance during a COVID-19 situation.