The market leader, our casual staff services team is the largest and most available source of disability and welfare support workers in the sector. We always fill the shift and provide the ultimate security with qualified, skilled staff that specialise in complex needs. The preferred provider for DHHS, it’s our commitment to unparalleled service delivery that makes us preferred for not-for-profits and governments alike:
The industry benchmark in compliance and safeguards - only the most uncompromising commitment to this can result in being an
Accredited Disability Service Provider.
Market leading recruitment processes, stringent hiring requisites including the only agency to DWES check all staff
We are experts in delivering staffing resources and solutions to all Community Service Organisations, Individuals and Families. We pride ourselves on our ability to respond to all requests at any time of the day.
We set the benchmark with our hiring requisites with our staff put through a rigorous recruitment process. Multi-facetted interviews, police checks, working with children checks and sector-specific reference checks. Prior to working with any of our clients, our staff undergo a specialised induction and training program run by ONCALL Training College. We mitigate your risk by providing very qualified staff that specialise in complex care delivery. Rest assured that the staff we provide have the skills and experience required to provide support at the highest standard.
Over 1000 staff working in over 500 sites across metropolitan Melbourne means we can provide workforce solutions, 365 days a year. When it comes to workforce solutions, we set the benchmark. We have more staff, that are more specialised, more experienced, and cover more of Melbourne. There’s a reason that when the DHHS need staff, they come to us. When you get staff from ONCALL, you get peace of mind.
ONCALL’s client centred approach is something that was created when ONCALL was born. The people we provide support for aren’t just people, they’re clients and they’re at the heart of everything we do. The service we provide for our business clients focuses on our client centred approach. This means you get reliability, assurance and protection from risk. Don’t forget that we have the strictest recruitment criteria in Victoria and a registered training organisation (RTO) to ensure workers are up to date with their skills and requirements. We set a new standard when we petitioned to have all of our staff DWES checked. We undergo voluntary audits to guarantee that our sites and our staff are fully compliant all of the time. Issues of compliance and legislation are constantly at forefront of the disability and welfare sectors, what all these add up to is risk mitigation. ONCALL will mitigate your risk.
When you engage with ONCALL, you get a service that’s always available.
We have emergency support available 24 hours a day. Every day.
Casual / Temporary / Contract and Permanent Assignments and Placements
Emergency / Crisis Support
Personalised support to individuals and families
Respite - including camps & holidays
Residential and Accommodation services
We understand that our business clients’ needs are not restricted to 9am- 5pm. As leaders in the Community Services Sector we have extensive experience managing after hours support, so if you’re not set up to manage an after hours service, then let us do it for you. We can fully customise a service to meet your specific needs. You can go home at 5 and be confident that all of your after hours back filling is handled by the sector market leader
We’ve grown to be the market leader because we can respond when others can’t. We take pride in in our ability to quickly and efficiently respond to emergency requests, making us the organisation of choice for DHHS, governments and many Community Service Organisations, Customers and Clients. Our safeguards and protections and stringent recruitment processes mean our emergency and contingency support is in line with all statutory and legal requirements and mitigates our client’s risk
We can provide after hours support for:
Residential service providers
Personalised support service for clients with Individual Support Packages (ISP) & NDIS participants
In home support services including respite providers
Individuals who self-manage their own funding
packages (including NDIS) and directly employ staff