Creating safe and secure environments for Victoria's Youth

Every young person deserves to feel safe, to be healthy and to have opportunities in life. Our Child and Youth services help make those things happen.

We provide Out of Home Care and In-Home Support as well as emergency and crisis care for young people and their families.

By truly listening to the young people and families we work with, and then centring our support around their needs, we’ve been able to turn lives around and create brighter futures.

We respond when others can’t

Because of our expertise in this field, we can take on your most challenging cases. We have experience with young people who have:

  • absconded
  • self-harmed or had suicidal ideation
  • caused excessive property damage
  • threatened and/or assaulted carers
  • been or are affected by drugs
  • had hospital stays.

Reliable, trustworthy staffing support

As a registered provider of Child and Youth services for the Victorian Government’s Department of Families, Fairness and Housing, we’re across all legislative requirements and work collaboratively with multiple stakeholders.

We also have considerable experience supporting young people with Aboriginal heritage. By helping them maintain their connection to their family and community, and nurturing their cultural and spiritual identity, we’ve seen positive outcomes over many years.

Our expert team is trained in trauma-informed practice and can provide support regardless of where young people are living, or how complex their needs or developmental challenges.


I spoke with Sarah’s mother on Friday and Saturday, to provide her with updates, she mentioned staff had been providing her with updates, which has made a very difficult time less stressful. Can you please pass our thanks onto staff, it was so lovely to see the relationship they had achieved with Sarah in a couple of days.

Departmetal Staff thanking us for our quick response to what was a critical situation for the family.

Reliable company with support workers that genuinely care and provide valuable support to our son.

Family member of NDIS Participant

I have had the pleasure of working with one of your support workers, Andy, who has been supporting a client in an OoHC/DS placement. This young person can present with extreme behaviours of concern, but Andy has consistently been transparent, resilient, and responsive and always put the young person first. This role can be tough, but Andy has maintained the lowest incident rates of all staff.

Positive Behaviour Support Practitioner

Call our friendly Out of Home Care team now on 1300 962 468 to discuss how ONCALL can assist you or submit an enquiry form here.