Back to Articles

NDIS Participant Service Guarantee

NDIS Survey

A review of the NDIS Act is underway and all participants, families, and carers are being encouraged to help shape the new NDIS Participant Service Guarantee.

The current rules and operations governing the NDIS are being evaluated to find more efficient ways for participants to progress through each of the key stages in the scheme, including NDIS plan approvals, plan meetings and plan reviews. 

The Guarantee is expected to break down barriers for people entering the scheme, cut wait times, and address challenges with planning and organising service providers.

The review has been welcomed across the disability sector and is a fantastic opportunity for participants, their families and carers to have a say on what they would like to see included in the Participant Service Guarantee.

There are three different ways to participate:

  1. Create a written submission on your ideas or experiences. If you are unsure what to say, there is a discussion paper available with prompts and questions to guide you. To review the discussion paper please visit this page, otherwise to get started writing your submission please visit ‘Making a written submission’.
  2. Register to take part in one of the face-to-face workshops that will be held in all capital cities around Australia. These workshops run for half a day but allow for participants to attend all or part of the session if needed. To find a workshop location near you, please visit ‘Community workshops’.
  3. Complete the online survey which is available in a variety of formats to support all participant needs. This includes long and short versions and printable documents. AUSLAN supported and surveys in Languages other than English are under development and will open shortly. To find out more information or take the survey now visit ‘NDIS Participant Experience Survey’.

The Terms of Reference are also now available on the Department of Social Services website along with other valuable resources on the consultation website, please see here.

This is an exciting opportunity to improve this world-leading scheme. Be sure to get involved and have your say in the Service Guarantee before submissions close on 31st October 2019.

Please see the below websites for more information on how to participate.

Engage, 2019 ‘Review of the NDIS Act and the new NDIS Participant Service Guarantee’ http://bit.ly/2lIGVaa

Department of Social Services, 2019, ‘NDIS Act Review and Participant Service Guarantee (Tune Review) Terms of Reference’ http://bit.ly/2kG3fRt