ONCALL can be there with you in every step throughout the NDIS process. Everything from the planning stage, to implementing your plan and delivering the services you need. Everything you’ll need as part of the NDIS, we can assist you with. You’re at the heart of every step we take with you, so if you’re over call centres or being treated like a number, ONCALL is the only thing you need to think about. Let us do the work for you.
We can assist with the all the management of your plan. Prepare you for your planning meeting & liaise with your NDIA planner. We can arrange any assessments required to determine the nature and type of funding. And once your NDIS package is finalised, we can do everything you need to manage your plan with our Plan Management (financial intermediary) team and coordinating your supports with our (support coordination) team. We’ll work with you to establish what type of supports you’ll need in your package, what providers can deliver them, how much they’ll be and where they are. We’ll develop service agreements, pay invoices and deal with all the other financial elements of your package.
Support Coordination is a support you can get as part of your NDIS plan. It’s designed so people can get the most value out of their funded package. When your first NDIS plan is developed with support coordination included as one of the supports, you’ll be able to work with your chosen Support Coordinator to figure out how your funds will be spent, and to link you in with all of the different service providers that you may need.
Support coordination is a capacity building support, that means our dedicated and expert team help you to build your own skills and help you to navigate the NDIS marketplace. We can implement all the supports in your plan and find the providers that are the best option for you.
We work creatively and resourcefully with you to figure out the best way to use your support budget. We will do everything we can to make sure you’re ready for the transition to the NDIS.
Our Support Coordination team is registered to provide all the various types of support coordination so we can tailor our support to exactly meet your needs.
Training in planning (so you can self-manage your NDIS plan)
Coordination of supports
Specialist support coordination
Which level of support coordination you get funded for will depend on you and your NDIA planner. But whatever the level you’re funded for, we will make sure you get the most value out of it.
We’ll be there throughout your plan to assist you to:
Develop your goals and plan how to achieve them
Negotiate with service providers on your behalf
Ensure Service Agreements and Service Bookings are developed by providers
Resolve problems or issues that may arise
Complete referrals for services and assist with initial bookings
When your first NDIS plan is developed, you’ll meet your NDIA planner to discuss your current services and support with you and what your goals are for the future. Your plan will be built based on your goals and the services and support you require.
Once it’s established, you’ll need allocate someone (or more than person) as the person to manage your funding for supports. Basically, the NDIS is the money you get for all the different types of supports that are listed in your plan and those supports are going to need to be paid at different times. You need to decide who’s going to manage your fund to pay the bills as they come in. The three options are: 1) NDIA can do it for you 2) you can choose someone like your Mum & Dad or other family members – this is called self management, or you can get a professional, registered plan manager to do it. To make it easier for you to see the differences between the options, we’ve developed a comparison table to help you decide.
No cost to you
Access to registered providers
Access to unregistered providers
Talk to the NDIA for you
Help to find or change providers
Pay for service providers
All your bills paid for you
All your paperwork kept for you
Real time tracking and reporting
Developing monthly statement
Help to make sure all your service agreements are signed