About the role

ONCALL’s Supported Independent Living (SIL) program is a 24-hour statewide service that currently supports residents across a variety of accommodation models. We have properties throughout Victoria and Brisbane through our partnership with Ablecare.

SIL provides a resident with staffing support who help, support or attend to daily duties and/or to assist in the development of skills of the resident to live as independently as possible with maximum choice and control in their life. Responsibilities include meal preparation, domestic duties, assistance with social and/or medical appointments, personal care (showering, dressing, grooming), grocery shopping, and banking.

ONCALL’s SIL Support Workers receive permanent part-time support rosters working autonomously and within a team to deliver day-to-day support to residents living in these residential settings.

What to expect

  • Leading pay rates
  • Fortnightly pay
  • A regular roster of shifts and clients as well as the opportunity to work on a permanent part-time basis
  • A supportive team environment
  • Opportunities for professional development
  • Access to discounted courses through our Registered Training Organisation—ONCALL Training College.

Who we're looking for

  • Skilled and qualified Disability Support Workers who take pride in delivering a professional service
  • People looking to secure permanent part-time hours and roster lines
  • People transitioning from a similar support role eg: Aged Care, Nursing and are wanting to transfer these skills into a new sector
  • People who thrive in team environments but can also show initiative working on their own
  • People who can build positive relationships with ease
  • Personal attributes: Passionate, motivated, reliable, team player.

What you need to get started

  • Relevant qualifications in Disability, Health and Community Services field and/or recent experience in the Disability sector or a similar role with transferable skills
  • Up to date resume and recent references
  • NDIS Worker Screening Check
  • Blue Card (QLD)
  • A current Yellow Card (QLD)
  • Working With Children Check (WWCC) (VIC)
  • Disability Worker Exclusion Scheme Check (DWES) (VIC)
  • A car and current valid driver’s licence
  • First Aid and CPR Certificate
  • Administration of Medication
  • Manual Handling
  • International police check (if applicable)

If you do not hold the relevant experience or qualification for this role and are interested to work in this sector, we recommend you still submit your application. We may have other roles more suited to your experience or be able to recommend specific courses to equip you with the skills you need to work at ONCALL.


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Assisting Clients

Assisting client to get ready in the morning (showering, dressing, toileting, personal hygiene etc.)

Daily living support, including attending to low and/or high personal care needs.

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Domestic Duties

Domestic duties such as vacuuming, laundry and general cleaning.

Ensuring internal and external residence including common areas remain presentable and clean at all times.

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Meal Preparation

Meal preparation and/ or feeding assistance.

Ensuring pre-planned menu plans are followed while implementing food safety and infection control procedures.

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Manual Handling

Manual handling, including the use of mobile and ceiling hoists, standing and lifting machines, manual and/ or electric wheelchairs and slings.

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Maintenance of progress notes, achievement of individual goals and completion of Incident Reports if required.


ONCALL makes me feel empowered when I’m at work. They are always so supportive, I have never felt more safe at work.

ONCALL Support Worker

We’ve had a couple of different agencies supporting my brother and since we’ve chosen ONCALL we feel much more at ease, and my brother really likes the team of support workers that support him.

Family Member of NDIS Participant