About the role

ONCALL provides Residential Out of Home Care and In-Home Support services to Government and Community Service Organisations, young people and their families in Victoria.

Our Child, Youth and Family Support Workers provide 24/7 relief staffing through our Casual Staffing team or from Child Protection referrals across Metropolitan Melbourne and Regional Victoria. This includes assisting young people in foster care to attend appointments and schooling by transporting them to and from these destinations.

As a Child, Youth and Family Support Worker, you will engage with and provide trauma informed therapeutic support to children and young people who have complex behaviours.

Your role will be to support and motivate children and young people to engage in required daily activities. You will provide a safe and stable environment, demonstrating positive role modelling to enable children and young people to meet their goals and achieve their full potential.

What to expect

  • Leading pay rates
  • Weekly pay
  • A variety of shifts to meet work/life balance- including roster lines where available
  • A supportive team that always has your back
  • Access to discounted courses through our Registered Training Organisation—ONCALL Training College.

Who we're looking for

  • Experienced and qualified Child, Youth and Family Support Workers who are professional team players and pride themselves on excellent service delivery
  • Someone with availability, reliability, and flexibility
  • People with personal attributes such as: empathy and proactivity
  • Experience with young people who have behaviours of concern
  • People with an understanding and experience with therapeutic support.

What you need to get started

  • Hold or completing a Cert IV in Child, Youth & Family Intervention (Residential & OOHC), or relevant qualification. See the full list of recognised relevant qualifications here.
  • Completed or evidence of enrolment in mandatory trauma top-up units
  • Proven experience supporting children and young people with complex needs, developmental and various cultural backgrounds
  • Experience working within a residential care environment
  • Up to date resume and recent references
  • NDIS Worker Screening Check
  • Working With Children Check (WWCC)
  • Disability Worker Exclusion Scheme Check (DWES)
  • First Aid and CPR Certificate
  • Administration of Medication
  • Manual Handling
  • NDIS Worker Orientation Module
  • National Police Check
  • International Police Check (if applicable)
  • A car and current Victorian driver’s licence (Roadworthy and registered car with full comprehensive insurance where transporting clients)

Day in the life of a Child, Youth and Family Support Worker


I have enjoyed working for ONCALL for over 6 years and have a lot of respect for the company. I've had a lot of my friends jump on board from another agency.

ONCALL Support Worker

If I could sum it up in one word -communication. All of the staff, whether they are working alongside you, in the office or in allocations are always kind, understanding and care for clients and staff.

ONCALL Support Worker

If you do not hold the relevant experience or qualification for this role and are interested in working in this sector, we recommend you still submit your application. We may have other roles more suited to your experience or be able to recommend specific courses to equip you with the skills you need to work at ONCALL.