NDIS Intake Officer

Why ONCALL Group Australia (OGA)?

ONCALL Group Australia is an award winning, quality certified DHHS and NDIS registered service provider in the Disability, and Child Youth and Family sectors: We are people focused, driven by strong values and employ only the best to deliver excellence in client focused support.

Working as part of a large NDIS Client Services team, you will act a as a first point of contact for all new NDIS referrals. You will work closely with participants and their families to identify what current and future supports are required to make progress with a person’s goals and aspirations, leading to an increase in choice and control for ONCALL’s participants. Specifically, this will involve:

  • Responding to enquiries regarding ONCALL's NDIS services received via telephone, email, or online
  • Providing advice regarding NDIS plans and developing service agreements (including service bookings) against participants individual funding plans
  • Gathering and collating relevant participant documentation to assess safety and risk for service delivery
  • Ensuring the ongoing maintenance of accurate record keeping on participant records and client database

Working from modern, vibrant and friendly ONCALL offices, you will feel welcomed from the very first day! You will join a passionate department that provides individual participants and their families with flexible support.


Our Successful Applicant will have:

  • Strong interpersonal skills, enabling effective communication with our NDIS participants/families
  • Held a similar position within the human services sector
  • Knowledge of NDIS service systems
  • Knowledge and understanding of NDIS Plans and service agreements
  • Experience liaising with internal/external stakeholders such as Support Coordinators, parents, Psychologists etc.
  • Demonstrated problem solving and time management skills
  • Have a current (or willing to obtain) police check, WWC check and DWES check

In return, you will be rewarded with the opportunity to join a team of ambitious, supportive professionals dedicated to providing quality support services to our NDIS participants, as well as career progression opportunities. ONCALL Group Australia, and the NDIS is growing; this is your chance to get involved and join one of Australia's fastest growing sectors! If this resonates with you, please  APPLY NOW  or for further information, please contact  Ebony Layton, Human Resources Coordinator on  03 9896 2468.

ONCALL is committed to safety and wellbeing of all children, young people and people with disability. This will be the primary focus of our care and decision-making. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.