Disability Accommodation Services Coordinator

ONCALL is an award winning, quality certified DHHS and NDIS registered service provider in the Disability, and Child Youth and Family sectors: We are people focused, driven by strong values and employ only the best to deliver excellence in client focused support. 


As a key contributor of ONCALL’s dynamic and diverse Disability Accommodation Services team, your primary focus will be to manage a portfolio of residential houses. You will provide a comprehensive suite of services and support to residents with significant, complex and dual disabilities across a variety of accommodation models including ongoing, emergency, contingency and transitional; fully supported by a professional BSP and a registered APO.


Reporting to the Team Leader Disability Accommodation Services, you will utilise your expertise to coordinate and build high performing teams to deliver quality, client centred care and support to our wonderful residential residents. Additionally, you will:

  • Lead and supervise the residential Team Leaders to ensure the best quality of service is always being delivered;
  • Ensure all residential houses and support provided fully complies or exceeds audit standards;
  • Support the BSP by being actively involved in the development, implementation and review of all resident plans;
  • Maintain up to date resident and personnel data;
  • Support the Workforce Development and Administration team to ensure rostering is in line with needs;
  • Liaise with DHHS and other external stakeholders as required;
  • Actively engage with families;
  • Ensure all incident reporting and CIMS process are completed in line with legislative timeframes.

You will thrive in a fast-paced environment, be a proactive and motivated self-starter with a desire to quickly establish your credentials and develop your career with ONCALL.  


To be considered, you will possess a relevant qualification within disability (Cert IV or higher) and demonstrated experience in a similar role overseeing/coordinating disability accommodation services and managing a team of staff in a residential setting, including supervision and mentoring. Your experience working with residents with complex needs and behaviours of concern, ability to engage, build and maintain solid stakeholder relationships coupled with your sound negotiation and dispute resolution skills will guarantee your success in this role. Experience writing and coordinating incident reports with the updated CIMS system is required and a current Victorian drivers’ licence, mandatory.


In return, you will be rewarded with the opportunity to join a team of passionate and supportive professionals who are experts in accommodation services, as well as career progression opportunities, use of company pool car and the largest casual workforce in Victoria to draw from. If this resonates with you, please APPLY NOW or for further information, please contact Caroline Lane, Human Resources Manager on 03 9896 2468.


ONCALL is committed to safety and well-being of all children, young people and people with disability. This will be the primary focus of our care and decision-making.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.