Why choose ONCALL for your support needs?

Our services are built around you in three highly personalised ways: how they’re designed, how they’re delivered and who provides them. We take the time to listen to what is important to you and work with you to customise each service according to your needs and the goals you’d like to achieve.

How we deliver our services is customised too. We can respond with what you need, when you need it in emergency situations, as one-offs, and as intermittent or short- and long-term arrangements. However you need them, they’re available 24 hours a day, 365 days a year.

And because it’s important you have a connection with the people providing our services, we can organise a meet-and-greet with team members prior to starting so you can choose who you feel most comfortable with.


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We are people people.

The first thing you’ll notice about us is our genuine affection for people. Everyone here has the desire to improve the lives of others.

We are trustworthy, ethical and full of integrity so you can be confident you will always be respected and treated equally.

And we have a can-do attitude. If you have particular ways you like to live and be supported, we are happy to do things your way.

We’re immensely proud of our team and the culture we’ve created. If you’d like committed professionals with big hearts supporting you, we can introduce you to some of the finest.

We are complex care specialists.

When people are in need, regardless of how challenging the situation, we are there for them.

We have extensive experience supporting people who have multiple disabilities, complex physical needs and behaviours that can confront some carers.

We are skilled at collaborating with large support teams and making sure everyone is on the same page so that care is always coordinated.

Our reputation has been built by helping families manage the often overwhelming demands of caring for a loved one with complex needs. No matter the pressure or how emotionally charged a situation is, we ensure every person gets the highest quality support.


Personalised service. Tailored support.

It all starts with a chat – because the better we get to know you, the better we can support you.

Our highly experienced staff work closely with you to understand your likes and dislikes and your needs and goals. Then we develop innovative, customised supports that take it all into account – and that you’ve inspired.

There’s no one-size-fits-all approach here. If you have particular ways you like to live and be supported, let’s start a conversation.

We simplify the NDIS.

The NDIS is helping over 400,000 Australians with disability get the support they need. But for many, the process can be daunting.

As an NDIS Registered Provider, we are across all the detail and can simplify it for you.

No matter where you are on your NDIS journey, we can help. We can assist with funding applications. We can help you assess whether your existing funding is adequate for your needs. And we can help you implement your plan to ensure you reach the goals you’ve identified.

And being an NDIS Registered Provider means you can have confidence in us that you may not have in a disability services provider that isn’t registered. That’s because NDIS Registered Providers have been independently assessed and meet all government quality and safety standards.

If you’d like advice about any aspect of the NDIS, or if you don’t know where to start, start by getting in touch with us.

Live the life you choose.

Our support is designed to liberate people with disability. Tell us how you’d like to live and we’ll work with you to help make it happen.

Whether it’s making dinner or making friends, getting exercise or getting a job, we have tools and strategies to help you live as independently as possible.

We can provide support for everyday tasks at home or to get you into the community participating in the events and activities you love.

If you have goals and aspirations, we have ways to help you fulfill them.

Registered NDIS Provider. Your quality guarantee.

ONCALL is a Registered NDIS Provider. That means you can have absolute confidence in our services and our staff. We have been independently assessed and meet all Government quality and safety standards. And because we work within the NDIS pricing framework, you can be confident you’re getting great value as well.

Care with confidence.

ONCALL’s Registered Training Organisations offer a range of industry specific courses that cover everything from administering medication to positive behaviour support – and many courses are now government funded.

We're an NDIS Registered provider
We’re an NDIS registered provider. That means we’ve been independently assessed and meet all government quality and safety standards, and that our staff abide by the NDIS Code of Conduct.
Registered labour hire provider VIC
Licence number: VICLHL01783
We’re registered with the Victorian Labour Hire Authority and authorised to provide labour hire services.
This assures you that our operations are being overseen by the relevant government body and that our workers have protections from exploitation.
Registered labour hire provider QLD
Licence number: LHL-05535-F3J9T
We’re registered with Labour Hire Licensing Queensland and authorised to provide labour hire services.
This assures you that our operations are being overseen by the relevant government body and that our workers have protections from exploitation.
Child Wise certified
Our Child Wise certification assures you that our policies, processes, governance and culture comply with the National Principles for Child Safe Organisations, and that our leaders are committed to continually making our services safer for young people.
HDAA certified
HDAA assesses disability service providers to make sure they meet standards that allow them to provide government funded supports. We’ve always passed with flying colours.
Member of the Centre for Excellence in Child & Family Welfare
The centre represents Victorian community services organisations working across child and family services. It supports us to constantly improve our service.
Member of the National Disability Services
As a member, we’re part of a community of sector influencers and part of a collective mission to improve the lives of people with disability.
Member of National Disability Practitioners
National Disability Practitioners is a leading association for disability practitioners, from disability support workers to allied health professionals. It supports us to support others.
Member of the Victorian Chamber of Commerce & Industry
The Victorian Chamber provides workplace relations advice, facilitates communications between industries and individuals, and contributes to our culture of openness.
Member of the Recruitment, Consulting & Staffing Association
The Association keeps us up-to-date with the latest compliance, legislative, business and recruitment industry news, as well as giving us access to important research and statistics.

Accreditations, Certifications & Memberships

To give you absolute confidence in the quality of our services, and in the way our employees and leaders conduct themselves, we voluntarily seek out further education, independent oversight and industry standards to meet and beat. Here are some of the accreditations, certifications and memberships that underpin the quality of our work.


We’ve had a couple of different agencies supporting my brother and since we’ve been with ONCALL, we feel much more at ease, and my brother really likes the team of support workers that support him.

Family member of NDIS Participant

ONCALL provides a professional service over many years which always aims for the best outcome for both the Participant & the family - I highly recommend ONCALL as an agency.

Family member of NDIS Participant

I have always had very good service from ONCALL staff at all levels from administration to support workers. I would highly recommend them as being reliable, supportive and professional at all times.

NDIS Participant