How ONCALL can help

We support people with a disability by providing person-centred active support delivered by disability support professionals.

We specialise in complex care, helping people navigate the NDIS, and most importantly, helping you achieve your goals in life.

Whether your needs are one-off, occasional or ongoing, we pride ourselves on never letting people down.

Our Services for Individuals

ONCALL is a registered NDIS support provider.

The National Disability Insurance Agency (NDIA) sets out the NDIS prices for registered providers.

ONCALL charges the Temporary Transformation Payment (TTP) rate in line with the NDIS Price Guide.

Support at home

Assisting you around the home

Providing support for daily and household tasks

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Support outside the home

Exploring the community and staying connected

Providing skills to get out into the community and join in activities that interest you

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Specialist Services

Specialist support from skilled professionals

Help navigating your NDIS plan or assistance with complex behaviours

Allied health services and assessments

Range of individualised programs tailored to meet each participant’s goals

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Support to live independently

Identifying the right accommodation settings

Providing you with Short, Medium and Long-Term accommodation options and supports

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Why choose ONCALL for your support needs?

The team at ONCALL are committed to staying connected with you and your supporters by providing a variety of personalised support options. At ONCALL we want to see you to live the life you want, the way you want, with the people and in the places, you value most.

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Simply Shifts

No need to complicate things, you can book what you need as you go.

People accessing our simply shifts option enjoy the ultimate flexibility on scheduling services with the added reassurance that ONCALL staff are experienced, trained and supervised. Have ONCALL as a second member on your support team or even schedule regular shifts for short periods.

Connected Care

Flexibility with a long-term focus.

ONCALL Connected Care provides all the flexibility of the simply shifts option, with the additional service of a coordinated and tailored support team focused on progressing your goals over the longer term.  ONCALL works with you to design supports to actively achieve your goals.

Integrated Support

A collaborative approach to your support.

For people with larger support teams, including allied health or healthcare supports, or people facing additional barriers to living the life they want.  We provide integrated support with a focus on collaboration so you can be assured we’re all working together for you.

About the NDIS

The National Disability Insurance Scheme (NDIS) is a government scheme that funds services and support for people with disabilities.

It gives people with disability a voice when it comes to the kinds of support they need and want, and control over who provides them and where they’re provided.

Ultimately, the NDIS is about helping people with disability live the life they choose. ONCALL are supporters of the NDIS and believe in the rights-based approach it is designed to deliver.

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I wanted to thank you for the competent, friendly and experienced casual staff that worked at our house. Your support worker was great to work with and the residents felt comfortable and at ease with their support style.

ONCALL partner organisation

We’ve had a couple of different agencies supporting my brother and since we’ve chosen ONCALL we feel much more at ease, and my brother really likes the team of support workers that support him.

Family member of NDIS Participant

I am very grateful that Tim is living with ONCALL and for the open and flexible approach ONCALL has taken to listening and responding to input from families.

Family member of NDIS Participant