We take feedback (compliments and complaints) seriously and always try our best to sort things out.

How you can provide feedback to ONCALL:

In person
Speak to your ONCALL site manager, service delivery officer or support worker.

By phone
Call ONCALL: 03 9896 2468

Online
Complete the ONCALL feedback form below

Email
Send us an email: AskQuality@oncall.com.au

Post
Complete a feedback form. Hard copies are available at all ONCALL sites or you can download a copy here

If you are not happy with our response you can escalate your complaint to an external agency:

• NDIS Quality and Safeguards Commission here
• Victorian Ombudsman (Out of Home Care) here
• Disability Services Commissioner (DHHS Funded Services, TAC Funded Services) here

For further information, please read our Feedback and Complaints Policy here