We take feedback (compliments and complaints) seriously and always try our best to sort things out.
How you can provide feedback to ONCALL:
Speak to your ONCALL site manager, service delivery officer or support worker.
Call ONCALL: 03 9896 2468
Complete the ONCALL feedback form below
Send us an email: AskQuality@oncall.com.au
Complete a feedback form. Hard copies are available at all ONCALL sites or you can download a copy here
If you are not happy with our response you can escalate your complaint to an external agency:
- NDIS Quality and Safeguards Commission here
- Victorian Ombudsman (Out of Home Care) here
- Disability Services Commissioner (DHHS Funded Services, TAC Funded Services) here
For further information, please read our Feedback and Complaints Policy here