With 15 years’ experience supporting Victoria’s Disability and Child, Youth & Family sectors, we’ve developed close relationships with our Participants, their families and other support organisations.

Here are just a few stories to demonstrate the range of services we provide and highlight the amazing work of our staff. More importantly, we love seeing our clients progress and sharing their achievements. 

 

 

Supporting a family to ensure their son’s wellbeing through a crisis

Dylan’s family reported that he was initially anxious at the thought of a someone being in his personal space, but after recognising his support worker, he settled in very well.

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Adapting supports to meet changing family circumstances

Elenor’s siblings regularly applaud ONCALL for our commitment to their family and our Support Workers who they consider family and a key part of Elenor’s life.

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Identifying new accommodation to meet Participant’s changing support needs

With the assistance of ONCALL’s support staff, Andrew began engaging in various activities he enjoys including cooking, going for walks and helping with groceries.

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Providing immediate support to families with children under the age of 18

Staff were engaging with Sarah, she looked calm and happy. Can you please pass on our thanks to the ONCALL staff, it was so lovely to see the relationship they had achieved with Sarah in a couple of days.

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Providing ongoing care to children and young people

The care team have been open and collaborative despite the many stakeholders. This has been driven by ONCALL and their amazing work ethic and commitment to Simon.

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Assisting Participant to transition from hospital care into Specialist Disability Accommodation

It has been really nice to work with a provider who is easy to get in touch with, is accommodating and has the best interests of the client at the front of what they do.

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Supporting an ageing parent to meet their son’s care needs at home

Harrison settles in to the evening with the assistance of ONCALL support workers and enjoys spending quality time with his ageing father, catching up on their favourite TV shows.

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