We are a DHHS and NDIS registered Community Service Organisation specialising in providing a suite of services in the Disability and Child, Youth, Family and Community Services (Welfare) Sectors.
- Available 24 hours a day, 7 days a week, 365 days a year throughout Melbourne
- Registered with the Department of Health and Human Services (DHHS) as a Disability and Child, Youth, Family and Community Services (Welfare) service provider
- a ChildSafe Organisation
- NDIS Registered
- HDAA Certified
- RCSA corporate member
- Regularly rated for Customer Service by the Australian Achiever Awards program and has received a Customer Satisfaction rating of 99.47%.
Our Quality Promise To You
1. Passionate about our services
Our passion is to provide you with professional excellence in personalised service delivery.
2. We value YOU and your business
We deliver the best value for money service because we strive for customer loyalty and long term partnerships.
3. Committed to service excellence
Our commitment is to provide each and every customer with flexible and tailored support to meet individual needs. We do this by being reliable, transparent, responsive and proactive.
4. Respect and honesty
Integrity is central to our core. We work as a team to ensure we meet and exceed your expectations.
5. Demonstrate responsibility and accountability
We will work in partnership to fulfil your needs and address any concern immediately.
6. Embrace quality and continuous improvement
We look constantly to do our best and improve our services through listening, observing, responding, learning and improving our processes, services and systems.